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Created ticket with support a few days ago but no response yet...
Hello,
re: Case #40314771
I created a support ticket to try and get an RMA for my Range Extender that for some reason stopped working. The unit is still under hardware warranty and I have...
Hi saxguy1,
Welcome to the community!
I have sent you a message. Please check your inbox.
Regards,
Dexter
Community Team
Thanks Dexter....I did call and they picked up the ticket...Will try their suggestion...
She said the hardware reset involved hosling in the reset pin at least 40 secs? I thought I read at least 6 secs.
Is there an article/link which describes the correct hardware reset method for my particular Extender? The support person did not send one but rather one that assumed the reset was successful (and my attmepts earlier were not) for re-configuring the Extender with the Router.
Thanks
The user manual for your product is here: http://www.downloads.netgear.com/files/GDC/EX6400/EX6400_UM_EN.pdf
saxguy1 wrote:
She said the hardware reset involved hosling in the reset pin at least 40 secs? I thought I read at least 6 secs.
The normal reset is on page 37 on the manual above. It's just a few seconds. But I suspect support had a reason for suggesting a longer period. For example, there is a 30-30-30 reset that is sometimes useful in routers. https://www.myopenrouter.com/article/how-hard-reset-your-netgear-wnr3500l
Hi saxguy1,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community TeamHi Dexter,
I just tried the 30/30/30 procedure for a hard reset and the Extender still does not adverstise the default SSID to begin configuring an initial setup.
I would like to RMA this unit for a replacement.
