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saxguy1's avatar
saxguy1
Guide
Aug 13, 2018
Solved

Created ticket with support a few days ago but no response yet...

Hello,   re: Case #40314771   I created a support ticket to try and get an RMA for my Range Extender that for some reason stopped working. The unit is still under hardware warranty and I have...
Hardware
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Aug 14, 2018

    Hi saxguy1,

     

    Welcome to the community!

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter
    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 14, 2018

Hi saxguy1,

 

Welcome to the community!

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team

saxguy1's avatar
saxguy1
Guide
Aug 15, 2018

She said the hardware reset involved hosling in the reset pin at least 40 secs? I thought I read at least 6 secs.

 

Is there an article/link which describes the correct hardware reset method for my particular Extender? The support person did not send one but rather one that assumed the reset was successful (and my attmepts earlier were not) for re-configuring the Extender with the Router.

 

Thanks