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saxguy1's avatar
saxguy1
Guide
Aug 13, 2018
Solved

Created ticket with support a few days ago but no response yet...

Hello,   re: Case #40314771   I created a support ticket to try and get an RMA for my Range Extender that for some reason stopped working. The unit is still under hardware warranty and I have...
Hardware
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Aug 14, 2018

    Hi saxguy1,

     

    Welcome to the community!

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter
    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 15, 2018

Hi saxguy1,

 

Please keep us posted on the results.

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 19, 2018

Hi saxguy1,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

  • saxguy1's avatar
    saxguy1
    Guide
    Aug 20, 2018

    Hi Dexter,

     

    I just tried the 30/30/30 procedure for a hard reset and the Extender still does not adverstise the default SSID to begin configuring an initial setup.

     

    I would like to RMA this unit for a replacement.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Aug 20, 2018

    Hi saxguy1,

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter
    Community Team