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Forum Discussion

C2S's avatar
C2S
Follower
Sep 24, 2018

Devices won’t connect to internet through X4S

New X4S AC2200 set up easily and is working. However, when I connect my iPhone or iPad to the extended network the devices will not connect to the internet. What am I doing wrong?
Troubleshooting
DexterJB's avatar
DexterJB
NETGEAR Moderator
Sep 26, 2018

Hi C2S,

 

Welcome to the community!

 

1. When you say "is working", does that mean that there are other devices that can go online when connected to the extender?

2. What is the status of the router link LED?

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Sep 28, 2018

Hi C2S,

 

1. Does the extender show up as an attached device on your main router's UI?

2. What is the firmware version of the extender?

3. Have you tried resetting the extender?

 

Regards,

 

Dexter

Community Team