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McDitchem's avatar
McDitchem
Aspirant
Dec 02, 2021

EAX15 AX1800 and router RAX40

Was working fine for months, then this morning my extender (EAX15) stopped working, reset, did wps link with router RAX40 but extender refuses to link back up and give signal. Router works fine without it just has been cutting in and out a little. I dont know what else to do, whenever the extender is plugged into the wall my internet completely dies and I can’t reach anything.

9 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    have you tried factory resetting the extender and installing it using the installation assistant and NOT wps? 

    • McDitchem's avatar
      McDitchem
      Aspirant
      I got the reset button on the side of it and it automatically reconnected itself, is there a way to do a hard factory reset and not just the button?
      • plemans's avatar
        plemans
        Guru - Experienced User

        Push and hold the reset for 8-15 seconds while powered on. It should flash when held long enough. Then follow the guide for the installation assistant and not wps.