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hishinko95's avatar
hishinko95
Aspirant
Mar 18, 2022

EAX20 Wi-Fi Extender cannot communicate with RAX40 Router

Hi Everyone,

I've been having trouble with my extender communicating with my router, it appears to be a firmware issue. Every time I upgrade my router to the latest firmware (1.0.4.102), I lose overall Wi-Fi (main SSID disappears, only extender network is broadcasting). Furthermore, my extender can no longer link with my router. If I hardwire LAN into the router, internet is perfect, but no Wi-Fi. If I reboot my router with the extender disconnected, business as usual, Wi-Fi is perfect. I've downgraded to the previous firmware 1.0.3.94 and my network is now stable. I also tried factory resetting my router on the latest firmware with no luck. 

 

Anyone having the same issue? Would love some feedback. Thanks.

 

Router: RAX 40, Firmware: 1.0.3.94

Extender: EAX20, Firmware: 1.0.1.64

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 18, 2022

    so its only when you upgrade the router's firmware that there's issues? 

    If so, I'd leave it on the older version until a new one is released. 

     

    Are you setting up the extender with wps or the installation assistant? 

    Have you checked if that makes a difference. 

    • hishinko95's avatar
      hishinko95
      Aspirant
      Mar 19, 2022

      Correct, only when I upgrade to the latest firmware.

       

      I tried setting up the extender both with wps and the installation assistant. No difference. 

       

      Thanks.