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Forum Discussion

mspohr's avatar
mspohr
Tutor
Oct 27, 2015

EX2700 N300 Can't connect to Internet

I've been through the setup of my EX2700 N300 several times after factory resets. Each time the "genie" pops up and I go through the steps to connect to my WiFi and it assignes the _EXT name to it th...
Troubleshooting
nhann's avatar
nhann
NETGEAR Employee Retired
Oct 28, 2015

Hi msphor,

 

Can you please confirm these are full factory resets?

  1. Insert a paper clip into the Factory Reset hole and hold it until the Power LED blinks amber.
  2. Release the button.
  3. All the LEDs turn off for about 3 seconds.
  4. The Power LED lights solid amber for about 30 seconds.
  5. The Power LED lights solid green.The extender returns to its factory settings.

You can also try setting up via WPS.

See page 8 of 35:

http://www.downloads.netgear.com/files/GDC/EX2700/EX2700_UM_15July2014.pdf

 

After it assigns the new _EXT name and you see this screen:

Capture3.PNG

You then connect to the new _EXT name and click Continue, but you have no internet connection. Is that correct? If you go to mywifiext.net, do you reach a "Oops" page? Are you able to try 192.168.1.250 in your browser (instead of mywifiext.net) ?

 

Which router are you using with the EX2700? Is the router updated to latest firmware?

 

If everything is working, you can then update your firmware to version 1.0.1.8

http://support.netgear.com/product/EX2700

 

It will look like this:

Capture2.PNG

  • mspohr's avatar
    mspohr
    Tutor
    Nov 04, 2015

    Yes, I've done the full factory reset as you describe at least five times.

    I've set it up using both WPS and the Genie. It finds my SSID and assigns the _EXT name to itself.

    It fails to connect to the Internet so can't get any further.

    • nhann's avatar
      nhann
      NETGEAR Employee Retired
      Nov 05, 2015

      Hi msphor,

       

      As mentioned above, can you please confirm which router you are using and if it is running latest firmware?


      In an example, say we have the router's SSID is HOME.
      After a factory reset to defaults, the initial extender's SSID is NETGEAR_EXT.

      You are able to complete the extender's setup and change the extender's SSID to HOME_EXT, but when you connect to HOME_EXT you cannot access internet, is that correct?

      • mspohr's avatar
        mspohr
        Tutor
        Nov 05, 2015

        Router is Asus N66 and it is up to date with latest firmware.

        The SSID is RendezvousRidge and the N300 assigns RendezvousRidge_EXT 

        I can connect to the Internet through RendezvousRidge but not RendezvousRidge_EXT