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Forum Discussion

Iantell's avatar
Iantell
Aspirant
Feb 24, 2020

Ex2700 won’t connect to router

My wifi extender suddenly stopped outputting signal. Router will not connect. My router connects to all other wifi devices. Performed Factory reset on wifi range extender and it will still not connect to my router.

7 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Did you try a factory reset on the router? 

    What firmwares on the extender?

    What router are you connecting to?

    Were you setting it up via wps or the manual installation wizard?

    • Iantell's avatar
      Iantell
      Aspirant
      I did the factory reset, I’m not sure what firmware is on the router to be honest or how to update it if that is a thing, it is just my standard wifi router, I tried both wps and manual installation
      • plemans's avatar
        plemans
        Guru - Experienced User

        Iantell wrote:
        I did the factory reset, I’m not sure what firmware is on the router to be honest or how to update it if that is a thing, it is just my standard wifi router, I tried both wps and manual installation

        What router is it? this is kind of key as its usually a router issue when extenders don't connect. 

        When you're logging into the extender, the main status page should list its firwmare. Which version are you on?