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HuwDavies's avatar
HuwDavies
Aspirant
Sep 05, 2020

EX2700 won't connect to devices any longer

EX2700 bought in April and worked fine. Hasn't been used for about 5 weeks and now it won't connect up to any devices - devices say that they can't get the IP address of the EX2700, but I checked and it is in the router (Virgin Hub 3). The EX2700 has been reset to factory settings and then reconfigured to the Virgin WPS router. Would be very grateful for any ideas. Thanks.

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Sep 05, 2020

    Factory reset the extender and re-run setup. But don't use WPS. Run the setup assistant. Virgin routers seem to never connect to extenders properly when ran using wps. 

  • HuwDavies's avatar
    HuwDavies
    Aspirant
    Sep 07, 2020

    Through trial and error, I have found the solution to this. If you need to reconnect this model (might work for other EX models) to a Virgin Hub 3 and keep getting "cannot find IP address" or similar message, this is because it's previous IP address is still registered on the router, and blocks a new connection.

    The following process must be done before following the instructions in the manual:

    You need to go into your router setting page to check.

    1. Enter your router's address into a browser (usually something like 192.xxx.x.x) and log in. If your EX2700 is listed in Devices, it needs to be deleted.

    2, Do this by factory resetting your EX2700. Then turn it off.

    3. Now Reboot your router using the Reboot button on the settings page. When rebooted your old EX2700 setting will no longer be there.

    4. Plug in/switch on the EX2700, then follow the instructions in the manual. (For some reason, I didn't have to do this as it connected up automatically - hours of trial and error in a few lines.)

     

    Hope this helps!