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Twayscyc's avatar
Twayscyc
Aspirant
May 23, 2017

EX2700 won't connect with a particular modem, but will with other modems

EX2700 connects with various modems but not the cable modem I need it to. Can place extender ontop on wireless router/modem and doesn't even see wifi network although 7 other devices as far as 1200 feet away do see the network. It is a WOW cable sytem modem/router/wifi. I think brand is Aveena. (This is at my vacation home and I am currently not there). Brought Netgear device home and works like a charm on 2 different WiFi netwoks.....Any ideas?...Tech Support was baffelled and suggested I contact the Cable Company........HELP!

Troubleshooting

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    May 26, 2017

    Hello Twayscyc

     

    Have you tried to factory reset the extender? or have you tried to change the wireless channel on the router.

     

    DarrenM

    • Twayscyc's avatar
      Twayscyc
      Aspirant
      May 27, 2017

      Yes, Tried multiple resets and finally gave up at vacation home and took Extender back to my main residence where it worked flawlessly with my WiFi network there.

          We just got back to the vacation home so I reset the Extender and then followed the setup procedures and Voila!, There is the WiFi Network that refused to show last time! Works great!........Weird, huh?.... Maybe that's why I've been a Beta Tester of Internet Connectivity Web Sites & software sine the 1980's.......weird things like this happen to me quite a lot. I need to see if maybe channel on router Was changed....Thanks