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Forum Discussion

PKALMEN's avatar
PKALMEN
Initiate
Dec 23, 2017
Solved

EX2700 Won't Reset

I changed the password on my router, and now my EX2700 Extender won't connect to the router. The router LED never lights in any color. I've reset the EX2700 three times, but it still doesn't connect to the router. What else can I try?

Troubleshooting
  • PKALMEN's avatar
    PKALMEN
    Dec 23, 2017

    I was able to attach the EX2700 to a laptop with an ethernet cord and open the genie. Now the EX2700 is connected to the router and I have an internet connection in the back room.

2 Replies

  • PKALMEN's avatar
    PKALMEN
    Initiate
    Dec 23, 2017

    I was able to attach the EX2700 to a laptop with an ethernet cord and open the genie. Now the EX2700 is connected to the router and I have an internet connection in the back room.