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Forum Discussion

Aspirant

Oct 01, 2018

EX2700/N300 wifi extender isn't doing the job.

The problem was that NETFLIX on my iPAD keeps losing connectivity when being used in the basement. The VERIZON router is upstairs. I thought that the NETGEAR EX2700 would be the solution. I placed th...

Troubleshooting

Guru - Experienced User

Oct 01, 2018

Ensure the EX2700 does run current firmware - EX2700 Downloads

What does the extender show for the uplink to the router - signal and link speed? Here a similar (slightly older) N300 unit (same image added as attachment):

Aspirant

Oct 01, 2018

Hello. I have updated to the latest firmware version. Here is the genie screenbelow. Iam still having problems connecting to the network, even though getting three bars. Thank you for your response.

StephenB
Guru - Experienced User
Oct 01, 2018
You are showing only the extender network. Can you also tell us about the extender->router link quality? Posting the same page as schumaku did would help (using the web browser to reach the extender web ui, not the app). Also, what color is the router link LED on the extender?

Also, is the iPad actually dropping the connection, or is the problem that Netflix streaming is stalling? Have you tried running a speed test?
- schumaku
  Guru - Experienced User
  Oct 01, 2018
  StephenB wrote:
  
  ...using the web browser to reach the extender web ui, not the app...
  
  StephenB, just curious: Is there an App available for discovering/managing Netgear Wireless Extenders?
  - StephenB
    Guru - Experienced User
    Oct 01, 2018
    schumaku wrote:
    just curious: Is there an App available for discovering/managing Netgear Wireless Extenders?
    
    I wasn't sure when I posted that. Looking at the iOS app store, Genie doesn't support extenders. Insight probably should support the mesh extenders, but I suspect it doesn't.