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emk559's avatar
emk559
Tutor
Dec 15, 2021

EX3110 – AC750 Dual Band WiFi Range Extender - cant connect

hi there. I am pulling my hair out over trying to connect to my ext. It asks for the security code to my network and It wont accept what I am putting in. I have otherwise been connect for several months. Please help!

7 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Try factory resetting the extender and installing it using the installation assistant. 

    Don't install using wps. 

    • emk559's avatar
      emk559
      Tutor

      I think I tried to do this by holding the button down for 7 secs? Or is there another way? I cant find the page for reinstallation regardless. 

      • plemans's avatar
        plemans
        Guru - Experienced User

        Yes, to factory reset push and hold resest for 7-15 seconds while its powered on. The lights should blink. 

        Then follow the installation assistant guide. Its on the support site or you can follow the video. 

        https://www.youtube.com/watch?v=yJVklshxBMk