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Forum Discussion
EX3700 2.4 Ghz no internet
I have two EX3700 extenders. Both are configured to use the 2.4 and 5 ghz networks from my router. Only the 5ghz has internet access. The router does not show a 2.4 ghz connection. I have an IP addre...
I'm having the exact same issue with the exact same piece of hardware that I just received today. I'm near the point of just returning it as it's not worth my time at all.
I would suggest factory resetting the device and also making sure the wireless security is set to WPA2 but if the 2.4 keeps disconnecting I would suggest contacting support so they can troubleshoot the issue.
https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
