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Forum Discussion

Hbterrell's avatar
Hbterrell
Aspirant
Aug 29, 2018

EX3700 connected but no internet

I’m connected but says no internet connection. What do I do?
Installation
DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 29, 2018

Hi Hbterrell,

 

Welcome to the community!

 

1. Please make sure that you go through the setup process as described here.

2. What is the status of the extender LEDs?

3. Have you tried connecting another device?

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Sep 03, 2018

    Hi Hbterrell,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team

    • Hbterrell's avatar
      Hbterrell
      Aspirant
      Sep 03, 2018
      Dexter,

      I am it says it has a bad IP address.?? Normal wireless works fine, but when I try to switch over to use the EX3700 WiFi it connects no internet. When you run troubleshooting it says bad IP address.
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Sep 05, 2018

      Hi Hbterrell,

       

      1. What is the status/color of the extender LEDs?

      2. Please make sure that the extender is still close enough to the router for it to get a signal.

      3. Please make sure that the extender appears as a connected device on your router's UI.

       

      Regards,

       

      Dexter

      Community Team

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Sep 11, 2018

        Hi Hbterrell,

         

        I would like to follow up and check if you are still experiencing the issue.

         

        Regards,

         

        Dexter
        Community Team