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Forum Discussion
EX3700 connected but no internet
I’m connected but says no internet connection. What do I do?
Hello,
I'm having the same as hbterrell. I'm trying to set up an EX3700 as an access point. I have a Zyxel 3415 router and a Dell 3558 laptop running Windows 10. I can WiFi the laptop into the 3700 from the Available Networks, but when connected to NETGEAR_EXT, it shows as "no internet." The troubleshooter in Windows suggested I do a "Networking Reset" which I did. After a reboot, still no internet, but now the troubleshooter gives me "Windows could not automatically detect the network's proxy settings."
I've confirmed that internet is available from the router by running ethernet straight to my laptop (same cable and router port I'm using for the 3700). Suspecting that the ethernet port on the 3700 might be bad, I ran the ethernet cable from the 3700 straight to the laptop, but WAS able to get to mywifiext.net. So I am now flummoxed. Any suggestions appreciated.
-John
Hi Retired_Member,
Welcome to the community!
Please make sure you follow the steps described on page 9 of the Installation Guide here after connecting to the extender's network.
Regards,
Dexter
Community Team
Had already set up per installation guide. Tried multiple suggestions given in multiple, multiple posts re "EX3700 no internet" without success.
In desperation, replaced with a Hawking HWREN25. 5 minute setup, no snags, works great.
Am having the same problem with two EX3700 Range Extenders. Followed instructions exactly as printed in set up guide. Have 2.4GHz side set as public access; 5 GHz side is password protected. Checked internet access when installed using Amazon Kindle Fire and access existed. On laptop and cell phone get message there is no internet access.
Hello PeaceLutheran - Please let us know if your laptop and cellphone are able to connect to the main network (router/gateway).
~Christian
I am quickly getting to this same point. 3+ hours of various troubleshooting, reseting, firmware updating, etc. I had ordered because of some reviews of its ease to setup... wrong.
This process does take about two or three minutes, firmware update and required reboots included.
If not - reading and trying to answer a few questions and hints from above might help.
