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Forum Discussion
EX3700 connected but no internet
I’m connected but says no internet connection. What do I do?
I have the same problem with my EX2700. My iPhone seems to connect to the extender (all LEDs are green) but I get an error message on the Settings/Wifi app under my network SSID ATT....3_EXT, "No Internet Connection". When I tried to connect my Macbook, I got the message "Wifi does not have an ip address and cannot connect to the internet". This changes after a few seconds to "Wifi has the self-assigned ip address 169.254.130.57 and will not be able to connect to the internet." When I use a browser on either device to connect to mywifiext.net, I get the message "You are not connected to your extender's Wifi network." It appears that something has gone haywire in the EX2700 because it is not passing the ip address from the DHCP service on my router to the Wifi connected computer. Up to a few days ago there was no problem with the EX2700. What is really confusing is that I tried reconnecting to my old WN2000RPT and have exactly the same set of problems.
jterdiman wrote:
It appears that something has gone haywire in the EX2700 because it is not passing the ip address from the DHCP service on my router to the Wifi connected computer. Up to a few days ago there was no problem with the EX2700. What is really confusing is that I tried reconnecting to my old WN2000RPT and have exactly the same set of problems.
...or it's the router DHCP server which does not properly handle things.
...or the number of concurrently connected wireless clients supported on the router is reached. Note: Different from a wireless access point wired to the Ethernet, each client on the extender does appear as an individual wireless device (with a different mapped MAC address).
:: UPDATE ::
Well, sorry to say, that after over an hour on the phone with a Netgear tier 2 support tech and an array of troubleshooting efforts it was deemed beyond repair and I was told to return it.
Kudos to the Netgear support tech. He was patient and thorough, walking me through a variety of attempts. We made adjustments to the router's TCP/IP and DNS settings. We adjusted the extender's settings. We adjusted wi-fi settings in various devices that were connecting to the extender, but not able to connect to the internet thru it. We did a factory reset. We power cycled items. All to no avail.
Perhaps it is the router DHCP handling, but it is a new model from my cable provider, Spectrum, and I'm not looking to replace it.
:: UPDATE 2 ::
Well, Amazon shipped me a replacement EX7300. After about 45 minutes of installation, including a firmware update, factory reset, 2 power cycles, and trying both One Wifi setting on and off...
"No Internet Connection" for any device that I connect to the extender.
At this point I am pretty confident it is the wifi router provided by Spectrum Cable that is causing the issue. The wifi router does see the extender and has assigned it its own IP address.
Hmmm...We just switched to Spectrum and have an ARRIS router. I guess I'll check & see what those folks have to say. Interestingly enough, we have a pair of Ubiquity mesh repeaters and a Ubiquity switch and have no prolems.
StuO wrote:
:: UPDATE 2 ::
Well, Amazon shipped me a replacement EX7300. After about 45 minutes of installation, including a firmware update, factory reset, 2 power cycles, and trying both One Wifi setting on and off...
"No Internet Connection" for any device that I connect to the extender.
At this point I am pretty confident it is the wifi router provided by Spectrum Cable that is causing the issue. The wifi router does see the extender and has assigned it its own IP address.