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Forum Discussion

Kapurnicus's avatar
Kapurnicus
Guide
Aug 24, 2016

EX3700 extender 5ghz won't both connect and repeat simultaneously

For some odd reason, I believed I should be able to connect the extender to the 2.4ghz and 5ghz bands in my home, and then repeat them both. It seems this is a challenge. If I connect the 2.4ghz and ...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Aug 26, 2016

Hello Kapurnicus

 

Have you tried to lower the wireless channel of the 5ghz?

 

DarrenM

  • Kapurnicus's avatar
    Kapurnicus
    Guide
    Sep 06, 2016

    I have not. It is somewhere in the middle right now. I will give that a try. Can you explain why that should matter?

  • hackajar1's avatar
    hackajar1
    Aspirant
    Feb 05, 2017
    • Hardware Version: EX3700
    • Firmware Version: V1.0.0.58_1.0.38

    Having the same issue (I guess 6mo later?!).  Though, the channels are shadded out, so I cannot override to try your troubleshoot technique.  What is going on here?

     

    To summarize:

    • 2.4 Repeated SSID: OK
    • 2.4 Connected to main SSID: OK
    • 5 Repeated SSID: No connect (and noted as such in the status menu)
    • 5 Connect to main SSID: OK
  • d1v9d's avatar
    d1v9d
    Aspirant
    Nov 01, 2017

    After lowering the wireless channel on my router for the 5ghz, the exterder connected to the 5G band just fine. 

    Thanks.