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Forum Discussion
EX3700 no connection to internet
We are using the Modell EX3700!
We installed the range extender, followed instructions by using the web browser set-up (as our router doesn't support WPS set-up).
All steps were followed through ...
GabyM wrote:
The extender was placed appropriately to another place.
What color is the router link LED in the new location?
It's possible that you put the extender too far from the router. It normally needs to be placed somewhere in between the router and the dead spot, as it needs a solid connection to both areas.
Unfortunately it makes no difference, if the extender is quite near (30 cm) or in the next room, the router link LED is out. It shows only for a few seconds while starting the connection process a green light, then it went out and stayed like this.
You could try resetting the extender with a paperclip, and repeating the setup procedure.
If this doesn't help, and is a new purchase, you could either exchange it for a new extender, or contact Netgear support via my.netgear.com.