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Forum Discussion

CaptainBill's avatar
Feb 14, 2023

EX3700 trying to reconnect to a new G3100 server

Help!
I installed a new Verizon router and cannot connect to my EX 3700 extender.

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Did you set it up using the push button WPS option? 

    If so, factory reset the extender  and set it up using the installation assistant.

    To factory reset, push and hold the reset button for 7-15 seconds while powered on. 

    Here's a video of how to use the assistant. 

    https://www.youtube.com/watch?v=yJVklshxBMk

     

    Also make sure on the G3100 that you've disabled SON (self organizing network) or it tries to make its own mesh 

      • plemans's avatar
        plemans
        Guru - Experienced User

        Glad you got it working!

        You might mark it solved so others aren't still trying to fix it 🙂