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EX3700 WIFI Extender Setup for Apple Airport Extreme?
When attempting to sync my new EX3700 range extender with the online Genie, I get through the attempt but the Genie returns a NO CONNECTION error. I have tried about every option the Genier offers bu...
Yes. The issue was the extender, EX3700, does not play well with Apple AirPort Extreme routers in that the Apple device assigns channels for both frequencies automatically which may not be suitable for the EX3700. Using the Airport utility I assigned a new channel for each frequency. They were 11 and 153 for 2.4 and 5 GHTZ respectively. Then re-ran the NetGear setup wizard attaining full success after many frustrating hours of research and reading, none of which addressed the initial problem with this particular solution. A NetGear engineer suggested the fix. Just connecting with them was difficult and was the result of searching the web for a viable telephone number not in evidence on their support site. Pretty silly if you ask me. Also, AirPort Extreme router owners should also be aware that the EX3700 does not manage traffic across both frequencies as the Apple router does. You must assign which frequency will be used with which of your WiFi devices e.g.; iPad, TV, and Amazon Echo device. You ultimately end up with three wireless networks to choose from. Your original AirPort network and two extension networks, one for each frequency band, 2.4 and 5 gig. So that's was my fix and the straight scoop on frequency band management, or the lack thereof, by the NetGear EX3700. AC750.
Are you using WPA2 security on your router?
DarrenM
Yes. The issue was the extender, EX3700, does not play well with Apple AirPort Extreme routers in that the Apple device assigns channels for both frequencies automatically which may not be suitable for the EX3700. Using the Airport utility I assigned a new channel for each frequency. They were 11 and 153 for 2.4 and 5 GHTZ respectively. Then re-ran the NetGear setup wizard attaining full success after many frustrating hours of research and reading, none of which addressed the initial problem with this particular solution. A NetGear engineer suggested the fix. Just connecting with them was difficult and was the result of searching the web for a viable telephone number not in evidence on their support site. Pretty silly if you ask me. Also, AirPort Extreme router owners should also be aware that the EX3700 does not manage traffic across both frequencies as the Apple router does. You must assign which frequency will be used with which of your WiFi devices e.g.; iPad, TV, and Amazon Echo device. You ultimately end up with three wireless networks to choose from. Your original AirPort network and two extension networks, one for each frequency band, 2.4 and 5 gig. So that's was my fix and the straight scoop on frequency band management, or the lack thereof, by the NetGear EX3700. AC750.