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Netbobby's avatar
Netbobby
Aspirant
Jul 08, 2020

EX37000

Recently bought a new Wifi  Range Extender, set it up no problem at first. Now the router led goes red. Turn it off turn it on works for 5mins then goes red again.

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jul 09, 2020

    what router did you connect it to? 

    Did you set it up via wps or using the installation wizard? 

    what firmware is on the extender? 

    • Netbobby's avatar
      Netbobby
      Aspirant
      Jul 10, 2020

      Linked to a Virgin Router

       

      Coupled us WPS

      Its brand new so assume firmware/software up to date

      • plemans's avatar
        plemans
        Guru - Experienced User
        Jul 10, 2020
        Netbobby wrote:

        Linked to a Virgin Router---Not very specific as they have many routers. Which one? 

         

        Coupled us WPS-----try installing with the installation wizard and not wps. wps gets coded different between manufacturers. 

        Its brand new so assume firmware/software up to date-----brand new usually means it doesn't have the latest as firmware gets updated after its been made/boxed/shipped. And a number helps for anyone else with this issue.