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Forum Discussion

wwcole1's avatar
wwcole1
Aspirant
Sep 06, 2018

EX3920 - Connected, no internet

Hello everyone, I purchased my AC750 last week. I have set it up as per the instructions say, setting up my iPhone X, Roku TV, and my Lenovo laptop. Both my TV and laptop work perfectly and I hav...
Troubleshooting
StephenB's avatar
StephenB
Guru - Experienced User
Sep 07, 2018

Is either the laptop and TV using 5GEXT?

 

Can you connect the phone using 2.4 ghz? 

  • wwcole1's avatar
    wwcole1
    Aspirant
    Sep 07, 2018
    I can connect to the 2.4G, but it is the same as the 5G. Both my TV and laptop are also on the 5G.
    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Sep 08, 2018

      Ok.  So the issue is with the iphone specifically and not the network.

       

      I've seen a couple of other posts where folks have struggled with iOS.  Unfortunately I haven't seen a good resolution - hopefully someone here who's solved this problem will chime in.

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Sep 24, 2018

        Hello wwcole1, 

         

        Thank you for reaching out to the community. If you still require assistance please contact support to help resolve your issue(s): https://www.netgear.com/support/

         

         

        ~Christian