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Forum Discussion

ajmandi's avatar
ajmandi
Aspirant
Jan 29, 2015

EX6100 cannot connect to my router's 5GHz frequency

Hello, I just got a Huawei E5186 4G LTE router from Europe, and I tried to get my EX6100 (bought from the US) to connect to my router's 2.4GHz and 5GHz frequencies. It's able to connect to the 2.4G...
AC750
EX6100
nhann's avatar
nhann
NETGEAR Employee Retired
Oct 21, 2015

Hi TFD-Bel,

 

Can you please try setting the different security options on your router and EX6100?

Please also try placing the EX6100 in the same room as the router.

 

Which channels are you using on the 5ghz band? Please try the different channels (36 + 40 + 44 + 48)

TFD-Bel's avatar
TFD-Bel
Aspirant
Oct 28, 2015

Hello,

 

I finally succeeded connecting the EX6100 to my router's 5Ghz,

not changing channel but by turning on SSID 5GHZ Broadcast from the router.

 

What I still do not understand is why the Netgear EX61000 does connect

like a charm to my router's 2GHz wifi with SSID Broadcast turned on or off

and does not to router's 5GHz when SSID is not broadcasted... Turning

router's 5GHz SSID Broadcast on, Netgear EX6100 does connect.

 

I do not use WPS, nor from laptop/smartphone connecting to Netgear EX6100

and router's 2Ghz and 5GHz have WPS Disabled.

 

Any Clue ?

 

Thanks !

 

TH

  • nhann's avatar
    nhann
    NETGEAR Employee Retired
    Oct 28, 2015

    Hi TFD-Bel,

     

    Were you experiencing the same issue before the firmware update?

    If after the update, you started to experience this issue, please contact support as it may be because of the latest firmware.

     

    http://support.netgear.com/general/contact/default.aspx

    • TFD-Bel's avatar
      TFD-Bel
      Aspirant
      Oct 29, 2015

      Hi,

       

      I am not sure but I think it was working fine before FW Upgrade ...

       

      Thanks !

       

      TH

      • bachastain's avatar
        bachastain
        Tutor
        Mar 26, 2016

        EX6100.  The latest posted firmware for the EX6100 is broke.  My EX6100 was working for many months on EX6100_V1.0.0.28_1.0 without problems.  Note that I am NOT using Fastlane so I can connect with the EX6100 using both 2.4G and 5G.  I tried installing the new firmware EX6100-V1.0.1.36_1.0.114_07311820 and 5G immediately broke.  I can see the 5G SSID fine, and connect to the EX6100 5G SSID, but I have no internet connection.  I can ping the EX6100 at 192.168.1.250 but not my router or internet at 192.168.1.1.

         

        2.4G still works just perfectly but I have no router/internet connectivity with the 5G.  After trying a bunch of different settings, none of which helped, I had to drop back and reintall EX6100_V1.0.0.28_1.0.  That fixed the 5G router/internet connectivity.

         

        I conclude the 5G is broken on EX6100-V1.0.1.36_1.0.114_07311820.

         

        Bruce Chastain