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Forum Discussion
Ex6100 connected/no internet
Hi,
There is a similar question in this forum, however the proposed answer is not commented on.
Separately, I have an ex6100v2 that of recent times struggled to connect to my mesh home network.
I reset it, and some battles with 'You are not connected to your extender's WiFi network.'...and where that doesnt lead, I was able to find the url that saved the day 1921.168 etc.
I have used genie to set it up, not WPS...and have done so twice (expecting a different result, perhaps misguidedly)...unsuccessfully.
Getting 'connected - no internet' each time on laptop/pc & mobile.
Seems little explanation is available on this on the netgear pages, and would appreciate some guidance.
thx
15 Replies
- To find the IP address 192.168.x.x for your device, follow these steps: Windows: Open the Command Prompt. You can do this by searching for "cmd" in the Start menu. Type ipconfig and press Enter. Look for the "Default Gateway" under the network adapter you are using. The IP address listed is likely to be in the range of 192.168.x.x. Mac: Open Terminal, which you can find in the Utilities folder within Applications. Type netstat -nr | grep default and press Enter. The IP address next to "default" is your router's IP, typically 192.168.x.x. Router Label: Check the label on your router. Many routers have the default IP address printed on the bottom or back. Router Settings Page: Open a web browser and type the router's IP address into the address bar. This is often 192.168.1.1 or 192.168.0.1. Check your router's manual for the specific address. Mobile Devices: On a smartphone or tablet, go to your Wi-Fi settings. Click on the connected network. The router's IP address should be listed there.
Hi Rasimore,
Thanks for your response (and the nomination), however that url (and finding it), isnt the issue, indeed I commented that it 'saved the day'..much more than NG genie's help.
Still getting 'connected no internet', on three separate device types...so a little bewildered at that.
Looking forward to further suggestions etc
regards
Lethal57 wrote:
Separately, I have an ex6100v2 that of recent times struggled to connect to my mesh home network.
I reset it, and some battles with 'You are not connected to your extender's WiFi network.'...and where that doesnt lead, I was able to find the url that saved the day 1921.168 etc.
What is that mesh home network?
Can you access it with a web browser and the graphical user interface (GUI)?
If so, the router should have a list of "attached devices". One of these should be the ex6100v2 extender.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities
You might like to search there for messages related to your issue.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.Hi michaelkenward,
Thanks for your response.
Yes, I have trolled the netgear help pages before coming here, and admittedly it was a 'circular experience' (going round in....circles).
The Mesh system has no web interface that I am aware of, and it has also been a god-send after 'fluffing' round with extenders (3 or 4 of them), with various ssid's, for some years.
It is a Mercusys mesh system, made and owned by TP Link.
The router I use is a standard Optus router (telephone box type), made by sagecom.
Maybe I didnt make the right decision in resetting the ex6100, however the coverage was non-existent of recent days...so no purpose.
Look forward to your further advises.
Lethal57 wrote:
The Mesh system has no web interface that I am aware of, and it has also been a god-send after 'fluffing' round with extenders (3 or 4 of them), with various ssid's, for some years.
It is a Mercusys mesh system, made and owned by TP Link.
The router I use is a standard Optus router (telephone box type), made by sagecom.
That's a confusing blend of hardware.
Why do you need the Ex6100 as well as the Mercusys mesh system?
Unfortunately, "a standard Optus router" could be one of many things. If it really is a router, and not just a modem, then it runs the risk of clashing with the Mercusys mesh system, which is also likely to have a router.
At least, that is what it looks like on the Mercusys web site. If so, there is a web interface, but you haven't found it.
Two routers on your network can cause headaches. For example, you can end up with local problems with address on your network. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual default IP address for a router, 192.168.1.1.
This explains some of the other drawbacks.
What is Double NAT? | Answer | NETGEAR Support
It could also frustrate your efforts to add the EX6100.
