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Forum Discussion

scottzxc's avatar
scottzxc
Aspirant
Nov 29, 2015

EX6100 connects to Network, but not to Internet

I was able to connect my EX6100 to my 'remote' computer that had Windows 8.1, for long enough to download Windows 10. After installing Windows 10, I can connect the computer to my network, but get no...
Troubleshooting
nhann's avatar
nhann
NETGEAR Employee Retired
Nov 30, 2015

Hi scottzxc,

 

Are you able to connect to the EX6100 with any other device/computer?

If the extender network was working when you had Windows 8.1, but not after Windows 10, it's possible that the computer needs to update/reinstall its wireless and network drivers.

  • scottzxc's avatar
    scottzxc
    Aspirant
    Nov 30, 2015

    Thanks for your reply.

     

    Normally I can connect to the internet on my tablet via the EX6100.  But not today for some reason tho I can open mywifiext on the tablet, so it is making some connection. Mywifiext status says I have a strong connection.

     

    All lights are green on the EX6100.

     

    My 'remote' desktop computer's internet connection diagnostic gave me a message "network protocols are missing on this computer".

     

    Since I downloaded Win 10 as an update, I have no disk. Can Windows 10 reinstall the drivers w/o an internet connection, or do I need to download them to a USB drive for the desktop to update/reinstall?

     

    Thanks

    Scott

    • CornishDave's avatar
      CornishDave
      Tutor
      Dec 02, 2015

      Scott

       

      If you look at various forums the ability to connect to the internet is a known fault with W10. I had this problem with my HP Pavilion Desktop and had to revert to W8.1, which was not easy, HP provided assistance, Microsoft were useless! I had to go back to factory settings in the end which took several hours of my time but I have had no issues since reverting. Nothing to do with your EX 6100 I suspect, I have one that is working fine on 8.1. I keep getting messages from Microsoft telling me I can upgrade to W10 immediately, I have no intention of doing so!

       

      Dave

      • scottzxc's avatar
        scottzxc
        Aspirant
        Dec 04, 2015

        This is just too frustrating.  Now I can't get the EX6100 to connect to the internet via my (android) tablet.  It worked before. Using the tablet for setup,  I've tried an EX6100 reset, then WPS connection (no luck), then a reset and and the Netgear genie Smart SETup (no luck).  In both case my tablet seems to connect, I get four green lights, but NO internet!!!    No internet problem connecting my tablet to the modem wireless.

         

        RE W10, Dell has no W10 drivers for my 'remote' computer.   I haven't tried finding and deleting the existing drivers as someone suggested .. I'm worried they'll be gone for good (with no internet to reload them.  (Ha, how sad.., one option in MS instructions on solving no internet connection says search internet for best driver).

         

        Surely, after all this time there can't be a widespread W10 intenet connection problem??!!  (and just after I wiped the MS spit from my eyes for 8.0 and 8.1).  Is that with wireless, or with ethernet as well?.  I was debating moving my whole remote computer next to my wired  computer so I could connect the W10 computer to the net with an ethernet connection - a lot of work if it won't work!!