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Forum Discussion
Otiswinston
Sep 27, 2015Aspirant
ex6100 needs manual setting to return to regular wifi connection
- Sep 30, 2015
Thanks for the advice. While waiting for your reply I managed up update the firmware but then had probems getting any connection to the internet. I spend a couple of hours on the phone with Netgear tech support and we managed to get it working. The problem was that I needed to set the extender setting to 128 bit encryption in order to allow me to enter the 26 digits of my router password; the 64 bit encryption setting limited me to entering only a 10 digit password, which was a problem for me.
I am pleased it is all working at this point. My mobile devices switch over to the extender when I am too far from my router, and although they remain on the extender network when I come back into range of the router, I remain connected and able to use my devices. The tech support person said it should switch back automatically to my regular network when I am in range of the router, but that does not happen (as you indicated is the norm). For now I am pleased to be connected again and able to roam around without losing a signal - thank goodness.
nhann
Sep 28, 2015NETGEAR Employee Retired
Hi Otiswinston,
Can you please clarify what issues you are experiencing with the EX6100?
Which router is connected to the EX6100?
Are you running the latest firmware on both the router and extender?
Otiswinston
Sep 29, 2015Aspirant
I have a 2 wire router from Bell Canada which I believe is up to date. I believe it only runs on 2.4 Ghz. My EX6100 extender has outdated firmware but I am unsure how to update it. I have downloaded the update file to my Windows 8.1 PC which is connected to the router via ethernet. But the instructions are unclear (at least to me) on where to go from there. Instructions recommend a wired connection but I'm not sure what to connect to what. The extender has an ethernet port - do I connect that to my router? Also, the only way I can access the mywifiext web page to get into the settings is via my ipad, which of course does not have a usb or ethernet port so I can't get a wired connection to my pc from that. Any suggestions?