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Forum Discussion
EX6110 registration
The model above is actually EX6110/AC1200 WiFi range extender but that does not appear in the drop-down list.
Firstly, I can't register the device in order to use the 90 day support. I've registere...
nigh3500 wrote:
After filling in all of the fields required I click on 'register' & get a message saying that 'Email pre-exists in the system, use different email.' (I only have 1 e-mail address).
This sounds like someone else registered the extender. Was it purchased used (or open box)?
If it was just purchased, perhaps exchange it.
nigh3500 wrote:
WPS does not work
Did you try doing a factory reset, and boot it up without pressing WPS? Then look for the extender network, and perhaps try setting up the extender using the web interface.
I don't think it has been registered, why would that have been done using my e-mail address? It came sealed in it's box from a major UK company (Argos).
I tried the reset using the recessed button on the side, no difference.
nigh3500 wrote:
I don't think it has been registered, why would that have been done using my e-mail address? It came sealed in it's box from a major UK company (Argos).
Log into my.netgear.com, and see if the 6110 is listed in your registered product list. If it isn't, then try using the "register a product" link on https://www.netgear.com/mynetgear/portal/myProducts.aspx
I am wondering if you were trying to create a new account before.
There are no products registered to my account. The link you gave goes to a different registration page than the one I was trying previously so that might work. I will try it when I get home this evening.
The registration worked OK so I'm now waiting for Netgear to reply to my connection problem.