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EX6120 (FW 1.0.0.46) loses connection with router all the time
I recently acquired a EX6120 to extend 2.4+5GHz wifi networks at home. I have also updated it to the latest firmware version 1.0.0.46.
The problem I'm constantly facing is that the extender los...
Just to get closure on this topic here's the final state of things.
My 30 day return window was about to expire so I decided to return the unit. In the end I was not able to get the unit working properly.
Thank you very much to Netgear support for privately offering to debug and fix this issue.
Hello ruibm,
1. What devices are you testing the connection to notice its dropping every 3/4 hours?
2. Have you tried other devices?
3. When the extender loses connection can you check the LED lights on extender and provide them to us
~Christian
1. Here are a few of the models connecting:
- macbook pro 2018
- macbook pro 2017
- HP windows laptop
- iphone8
- iphoneXS
- android pixel
- ipad
- ipad mini
2. Hum, not outside the list above. If you mean "other extender devices", then I have tried with a TP-Link Extender and it runs solid for a whole week at least non-stop.
3.The LED for the connection to the base wifi router is off which according to the NETGEAR manual means it lost connectivity to the base station. It self heals after 10min or more. Light comes back on, connection is restored. During that whole period though, all devices connecting to NETGEAR extender basically get no internet connect (or proper DHCP assigned ip address).
Hi ruibm,
Thanks for the information. I have sent you a message. Please respond at your earliest convenience.
~Christian
Just to get closure on this topic here's the final state of things.
My 30 day return window was about to expire so I decided to return the unit. In the end I was not able to get the unit working properly.
Thank you very much to Netgear support for privately offering to debug and fix this issue.