NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
[EX6150v2] Drops WiFi connection in both AP & Extender modes
Hi All,
I have the EX6150v2 - Range Extender + Access Point (device can work in both modes).
In both modes (Range Extender and Access Point) the device drops the WiFi connection each 30-4...
ldm1417 wrote:
I don't think it's acceptable it drops Ethernet connection in AP mode...
Are you saying that when the EX6150v2 is an AP mode, that it's ethernet connection to the router is dropping?
I guess it's possible that there is a marginal ethernet cable or router LAN port, so you could try a different port and a different cable. If it's easy for you to swap them, then maybe try that next.
But if you are also seeing wifi connection drops in extender mode, then that points towards the EX6150v2 hardware. Have you looked at the router during the connection drop/restore? I'm wondering if it is rebooting???
If the extender is newly purchased, I'd see if you can exchange it with the seller. If that's not possible, you could check the warranty and perhaps RMA it at my.netgear.com.
"Are you saying that when the EX6150v2 is an AP mode, that it's ethernet connection to the router is dropping" - correct
"you could try a different port and a different cable" - the TP-Link AP, which is connected to the same port with the same cable works without problems.
Should I purchase a support service in order to send email to Netgear Support? What's their email so that I'll be able to send them a message regarding this issue?
ldm1417 wrote:
"you could try a different port and a different cable" - the TP-Link AP, which is connected to the same port with the same cable works without problems.
Yes, I saw that. I've also seen cases where a cable or a switch port will fail with some devices but work with others. So try a different the switch port at least, and if you have another cable test that too. It's free to try, so why not?
ldm1417 wrote:
Should I purchase a support service in order to send email to Netgear Support? What's their email so that I'll be able to send them a message regarding this issue?
If you can still exchange the extender with the seller, I'd do that first. Netgear support can be hard to reach.
If you want to try support, then register your product (if you haven't already) then go to this link: https://www.netgear.com/mynetgear/portal/myOnlineTicket.aspx Click on "get help with my NETGEAR product".