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Forum Discussion
EX6150v2 Lost internet
I have had my extender about 13 months and this morning my cell phones did not have internet connection on both bands but my 2 laptops did. After much trial and error, I discovered that if I turned the extender off, I was able to immediately have my usual wifi connection to the internet. I am assuming from this that the extender is doing something to cause the internet connection problem with the cell phones and lap tops. Although when I first discovered this the lap tops did have internet access.
I did a couple of resets and reinstalls but that didn't help. Unfortunately the product is out of warranty.
Any suggestions for troubleshooting would be appreciated. Thank You!
4 Replies
RPF333 wrote:
I have had my extender about 13 months and this morning my cell phones did not have internet connection on both bands but my 2 laptops did.
What else is on the network? The EX6150v2 is an extender. It usually sits behind a router, and maybe a modem in front of that.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.What router are you connecting to?
What method of setup did you use?
WPS or using the installation assistant?
Hello,
Sometimes it happens, but it is working fine. I haven't done anything.
molydoly wrote:
Sometimes it happens, but it is working fine. I haven't done anything.
Does this have anything to do with the message from RPF333?
The community rules don't like "hijacking".
NETGEAR Community Terms Of Service | Answer | NETGEAR Support
- Behave with civility and mutual respect. Flaming or name calling will not be tolerated. Similarly, any message containing the following will be removed at the discretion of either a Community moderator or administrator:
- Off-Topic posting
- Thread hi-jacking
If you have a problem, start your own discussion, with full details of your problem and the hardware involved.
- Behave with civility and mutual respect. Flaming or name calling will not be tolerated. Similarly, any message containing the following will be removed at the discretion of either a Community moderator or administrator:
