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norvmark's avatar
norvmark
Aspirant
Nov 23, 2022

EX6150v2 will not connect to Hitron CGNM Cable Modem

I moved the EX6150v2 Extender from one location to another.  Different residence, different cable modem/router. I defaulted the extender and started from base.  The extender will not make a connection to the modem/router.  I have tried reseting the extender several times.  I have tried WPS and the Installation Assistant.  The extender sees the modem SSIDs and recognizes the modem/router is set for WPA2-AES.  The Router Link LED never lights on the extender.  I feel like either the extender has died or the cable modem/router is preventing a connection.  Does the IP address of the extender need to be in the same range as the DHCP address range the modem/router hands out?  The default IP address of the extender is 192.168.1.250  The DHCP address range in the modem/router is 192.168.0.xxx  I am not using Access Control Lists.

 

AC1200 Model EX6150v2  Firmware V1.0.1.76

Hitron CGNM Cable Modem

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    When you first setup the extender, it should pull a new ip address from the router. The 192.168.1.250 is just the default until the router assigns it an IP address. 

    What actual hiltron is it? (model number from the label)

    • norvmark's avatar
      norvmark
      Aspirant

      I thought I put the model of the Hitron but see that I did not.  It is provided by Sparklight and is the CGNM-2252  P/N 1510630024N0.  The extender sees the broadcast SSID and security protocols, but will not connect.  I think my problem is ether the configuration of the modem is preventing a connection or the extender is bad.  I just cannot confirm which it is.