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Forum Discussion

nickambrose's avatar
nickambrose
Tutor
Aug 16, 2015

EX6200 drops 2.4GHZ connection every day or so

For some reason my EX6200 drops the 2.4GHZ connection every day or so. The 5GHZ is fine and both my 2.4 and 5GHZ connections on the router are fine.   Rebooting fixes the issue for another day or s...
Troubleshooting
MarkNC's avatar
MarkNC
Aspirant
Nov 05, 2015

Same problem here. Right out of the box. I had to switch AT&T unite pro modem to 2.5GHZ only as some devices in house do not work on 5GHZ.  

  • MarkNC's avatar
    MarkNC
    Aspirant
    Nov 06, 2015

    I did update to the latest firmware when installing a few days ago. Also checked it again just now through the genie. Still having same problem. I have to just shut off the 5ghz and run with the 2.5. 

    • gmhyman's avatar
      gmhyman
      Guide
      Dec 07, 2015

      My EX6200 has been replaced twice (!) under warranty - the first one was essentially dead, now the second is having this same problem as others - drops the 2.4 gHZ connection every day or so.  If I don't reboot in time, eventually the 5gHz connection drops as well.  I'm using a static IP, and am on the latest firmware.  It's becoming obvius that this model has substandard something - hardware, firmware or both.  A real stable solution would be most appreciated.

       

      BTW - my 2 most recent support tickets were declined because it's a warrany box and therefore out of warranty for software issues - in other words, Netgear doesn't give a d**n about me as a customer, and probably not any other customer either!