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Forum Discussion
EX6200 drops 2.4GHZ connection every day or so
For some reason my EX6200 drops the 2.4GHZ connection every day or so. The 5GHZ is fine and both my 2.4 and 5GHZ connections on the router are fine. Rebooting fixes the issue for another day or s...
Hahaha... awesome support from Netgear - NOT! Following the support links to get to a live chat session...
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Marie: Thank you for choosing NETGEAR.
Marie: My name is Marie with Expert ID 46279. How may I assist you today?
Alan Ogilvie: Hi. I have been experiencing extremely poor performance with my EX6200 in Fastlane mode. This problem has also been reported by other users on Netgear Community forum
Alan Ogilvie: https://community.netgear.com/t5/WiFi-Range-Extenders-Repeaters/EX6200-drops-2-4GHZ-connection-every-day-or-so/td-p/972002/page/6
Marie: I see. I apologize for the inconvenience this might have caused you, Alan. However, you have contacted Arlo, NETGEAR's support for monitoring system. Please allow me to transfer this session to the appropriate department for them to be able to further assist you.
Alan Ogilvie: I posted to the forum a few minutes ago.
Alan Ogilvie: Thank you
Marie: You're welcome, Alan. Again, thank you for choosing Netgear. Have a great day!
Marie has disconnected.
Brian Paulo: Thank you for choosing NETGEAR.
Brian Paulo: My name is Brian with Expert ID 46378. How may I assist you today?
Alan Ogilvie: Hi. Can you see the message I typed above?
Alan Ogilvie: Regarding the performance of my EX6200
Brian Paulo: Alan, you are through to the presales group and I will not be able to help you today with your NETGEAR EX6200 extender, however, if you click on correct link on Contact Us page for post sales group, one of my colleagues will be glad to help you with your inquiry. Thank you and have a good day.
Brian Paulo has disconnected.
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Utterly pathetic.
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Marie: Thank you for choosing NETGEAR.
Marie: My name is Marie with Expert ID 46279. How may I assist you today?
Alan Ogilvie: Hi. I have been experiencing extremely poor performance with my EX6200 in Fastlane mode. This problem has also been reported by other users on Netgear Community forum
Alan Ogilvie: https://community.netgear.com/t5/WiFi-Range-Extenders-Repeaters/EX6200-drops-2-4GHZ-connection-every-day-or-so/td-p/972002/page/6
Marie: I see. I apologize for the inconvenience this might have caused you, Alan. However, you have contacted Arlo, NETGEAR's support for monitoring system. Please allow me to transfer this session to the appropriate department for them to be able to further assist you.
Alan Ogilvie: I posted to the forum a few minutes ago.
Alan Ogilvie: Thank you
Marie: You're welcome, Alan. Again, thank you for choosing Netgear. Have a great day!
Marie has disconnected.
Brian Paulo: Thank you for choosing NETGEAR.
Brian Paulo: My name is Brian with Expert ID 46378. How may I assist you today?
Alan Ogilvie: Hi. Can you see the message I typed above?
Alan Ogilvie: Regarding the performance of my EX6200
Brian Paulo: Alan, you are through to the presales group and I will not be able to help you today with your NETGEAR EX6200 extender, however, if you click on correct link on Contact Us page for post sales group, one of my colleagues will be glad to help you with your inquiry. Thank you and have a good day.
Brian Paulo has disconnected.
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Utterly pathetic.