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Forum Discussion
EX6200 drops 2.4GHZ connection every day or so
For some reason my EX6200 drops the 2.4GHZ connection every day or so. The 5GHZ is fine and both my 2.4 and 5GHZ connections on the router are fine. Rebooting fixes the issue for another day or s...
Thank Heavens - I thought I was going crazy. I've had my EX6200 for about a week, and I'm having exactly the same issue. I'm in a chat with Netgear support now... they seem to be thinking I should reflash the firmware, but I seriously doubt that's going to help.
Welcome (or commiserations?) to the club.
They didnt even seem to print the serial no on my extender so I wasn't even able to register my product to call in!
I am trying to change the Wifi channel on my router but I dont know why that should help (no other 2G network has a problem)
Will update when I get a chance.
I have latest firmware but did not "reflash"
- A blank serial number usually suggests that the unit is a refurbishment; did you purchase it from a reputable dealer? Is there any pattern to the failure, for example always around the same time of day, when streaming video, when there are many network users?
Thank you Andy. Is the serial number supposed to appear on the unit itself rather than just the box? I could look again but I am pretty sure it's not on the unit. I bought it at Best Buy for full price. No indication that it is a refurbished unit. The failure of the 2.4 GHz network is random... Sometimes overnight when no one is using it.
Reflashing the firmware did not work. The unit failed again overnight.
Is there any possibility this failure is specifically related to the brand of wireless modem I am using? It's my ISP-provided Actiontec R1000.
