NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
EX6200 drops 2.4GHZ connection every day or so
For some reason my EX6200 drops the 2.4GHZ connection every day or so. The 5GHZ is fine and both my 2.4 and 5GHZ connections on the router are fine. Rebooting fixes the issue for another day or s...
Welcome (or commiserations?) to the club.
They didnt even seem to print the serial no on my extender so I wasn't even able to register my product to call in!
I am trying to change the Wifi channel on my router but I dont know why that should help (no other 2G network has a problem)
Will update when I get a chance.
I have latest firmware but did not "reflash"
A blank serial number usually suggests that the unit is a refurbishment; did you purchase it from a reputable dealer? Is there any pattern to the failure, for example always around the same time of day, when streaming video, when there are many network users?
Thank you Andy. Is the serial number supposed to appear on the unit itself rather than just the box? I could look again but I am pretty sure it's not on the unit. I bought it at Best Buy for full price. No indication that it is a refurbished unit. The failure of the 2.4 GHz network is random... Sometimes overnight when no one is using it.
Reflashing the firmware did not work. The unit failed again overnight.
Is there any possibility this failure is specifically related to the brand of wireless modem I am using? It's my ISP-provided Actiontec R1000.
- I don’t work directly for Netgear, so don’t know about how units might be re-sold when re-furbished. It’s just my understanding that to register a product the serial number is needed, and refurbished items have the serial number removed. The point being in this case that possibly you have a refurbished unit, though I can’t be totally sure. I suppose there’s a possibility of some compatibility issue. What is the nature of the failure, is it a connection loss from the EX6200 back to the base router, does the EX6200 still broadcast its SSIDs? There are difficulties in diagnosing repeating/extending issues. One of the main issues is that when the extender loses contact with the base station, then connected computers also lose IP data because the base station will typically be the DHCP server. So computers lose their IP data, have no DNS, and can be difficult to coax into communicating with the extender again. This gives the impression that the extender has failed, and of course resetting it will resolve the issue.
I have the same symptoms, random dropouts and 2.4GHz only.
It is the Wifi network from the extender that drops out. My router connection is just fine, and I can still connect devices through this network.
This was purchased brand-new from Amazon!