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JOHNFB's avatar
JOHNFB
Tutor
May 19, 2022

EX6410

My NETGEAR EX6410, bought March 2021, sometimes loses connection.  I have deleted the App, reinstalled it, and then all works again.  But this time no joy - WiFi on my iPhone cannot see NETGEAR_EXT?  So extender not found.  I'm not a young whizzkid, so I would appreciate any advice - Thanks.

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 19, 2022

    What are the led's on it doing? 

    What router is it connected to? 

    What firmware is on it? 

     

    do you realize the EX6410 is a mesh extender? in its default configuration, it uses the same ssid as the router and doesn't show up seperate

    • JOHNFB's avatar
      JOHNFB
      Tutor
      May 20, 2022

      Hi plemans,

      All four lights are on:

      Router Link/ Client Link/ Power/ wps

      All solid green. 

      It is a Virgin Media router, (HUB 3.0  VMDG505) if that makes any sense to you??

      For firmware, that I do not know? Apologies, but technically, this is a bit over my head.

      When you mention that EX6410 is a mesh extender, SSID, and doesn’t show up separate  

      - you have lost me there, I’m afraid.

      Thanks,

      John

       

       

      • plemans's avatar
        plemans
        Guru - Experienced User
        May 20, 2022

        So a mesh extender, in its default configuration will have the same ssid (wifi name) as the router. Its designed to do that so you don't have to choose which network to connect to as you're roaming through the home. It lets the phone/tablets own roaming protocols decide which one to connect to. It's supposed to simplify things for users. If you set it up using WPS or with default settings in the installation assistant, that's how it'll setup. 

        To connect to it, log into your router and look at its attached devices page (or equivalent). It should show the extender and what its ip address is. Try connecting to that ip address. 

  • JOHNFB's avatar
    JOHNFB
    Tutor
    May 24, 2022

    Hi Plemans,

    With my very limited knowledge, I have spent a few hours on this, and with your help have tried to  understand what has gone wrong?  I contacted as well the IT Support chap at my company, he dropped by last night, and in a couple of hours had got me back sorted, and on-line, and with the extender working again!  So now everything in my world is okay - but I would like to thank you for your help in trying to rescue me, and wish you all the best for the future!