EX7000 - NEED TO REBOOT EVERY DAY

FURRYe38
Guru - Experienced User
Mar 15, 2019
What is the Mfr and model# of the main host router the NG extender is connected too?

What is the distance between the main host router and the EX unit?

What channels are you using on the main host router?

tonyblakie wrote:

I'd be interested in the resolution/outcome of this as I have recently purchased one of these and have so far had to restart it once in the few weeks since finally getting it to work after almost giving up on it.
- tonyblakie
  Tutor
  Mar 17, 2019
  I have a BT Home Hub 6 and they are about 10m away from each other.
  
  And, incidentally, it's "locked up" again and needs rebooting.
  - FURRYe38
    Guru - Experienced User
    Mar 18, 2019
    What wireless modes are you using on the main host router?
    
    Try manual channels 1, 6 11 or 13 on 2.4Ghz on the main host router.
    
    Try factory resetting the EX and setup from scratch. This time after it's setup, move the EX a bit closer, say 1 or 2 meters closer to the main host router.
    
    Any other wifi neighbors near by?
    
    tonyblakie wrote:
    
    I have a BT Home Hub 6 and they are about 10m away from each other.
    
    And, incidentally, it's "locked up" again and needs rebooting.
PjLL
Aspirant
Mar 29, 2019
So would I. I have an EX7000 acting as an access point on my wired network and it crashes. I never had a problem with my old TP-LINK and thought the EX7000 was a step up. Evidently not.
- schumaku
  Guru - Experienced User
  Mar 29, 2019
  PjLL wrote:
  
  I have an EX7000 acting as an access point on my wired network and it crashes.
  
  Bet you were a nice customer and have updated to the current EX7000 firmware - which is 1.0.1.78.
  
  We had and have - like many others having issues (being as an extender, being as an AP) - to roll back to the previous 1.0.0.66, to a factory reset, and reconfigure it from scratch.
  
  If this does not resolve the issue e.g. some clients which can't associate - "crashing" is very generic, do the LED show a reboot behaviour, similar to a cold boot after applying power - get in touch with the Netgear customer support via my.netgear.com -> My Account -> My Support -> Contact Support
  - tonyblakie
    Tutor
    Apr 01, 2019
    
    Hardware Version: EX7000
    
    Firmware Version: V1.0.1.78_1.0.140
    
    Yes, looks like my version is this - although I certain when I first got this I did the upgrade then had to do a factory reset and downloaded an earlier firmware version (I've found the downloaded zip in my downloads folder still: EX7000-V1.0.0.66_1.0.126.zip).
    
    So you believe this earlier version is more stable? If so, I'll try rolling it back again.
    
    Thanks

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EX7000 - NEED TO REBOOT EVERY DAY