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Forum Discussion

WMCastro's avatar
WMCastro
Tutor
Feb 04, 2019

EX7000 - NEED TO REBOOT EVERY DAY

I have the "NETGEAR Nighthawk AC1900 Desktop WiFi Range Extender (EX7000-100NAS)" implemented in my house wireless network. This device works fantastic but it lost connection every single day. I work...
Firmware
Nighthawk Mesh
Troubleshooting
tonyblakie's avatar
tonyblakie
Tutor
Mar 13, 2019

I'd be interested in the resolution/outcome of this as I have recently purchased one of these and have so far had to restart it once in the few weeks since finally getting it to work after almost giving up on it.

PjLL's avatar
PjLL
Aspirant
Mar 29, 2019

So would I.  I have an EX7000 acting as an access point on my wired network and it crashes.  I never had a problem with my old TP-LINK and thought the EX7000 was a step up.  Evidently not.

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Mar 29, 2019
    PjLL wrote:

     

    I have an EX7000 acting as an access point on my wired network and it crashes. 

    Bet you were a nice customer and have updated to the current EX7000 firmware - which is 1.0.1.78.

     

    We had and have - like many others having issues (being as an extender, being as an AP) - to roll back to the previous 1.0.0.66, to a factory reset, and reconfigure it from scratch.

     

    If this does not resolve the issue e.g. some clients which can't associate - "crashing" is very generic, do the LED show a reboot behaviour, similar to a cold boot after applying power - get in touch with the Netgear customer support via my.netgear.com -> My Account -> My Support -> Contact Support

     

     

    • tonyblakie's avatar
      tonyblakie
      Tutor
      Apr 01, 2019
      • Hardware Version: EX7000
      • Firmware Version: V1.0.1.78_1.0.140

      Yes, looks like my version is this - although I certain when I first got this I did the upgrade then had to do a factory reset and downloaded an earlier firmware version (I've found the downloaded zip in my downloads folder still: EX7000-V1.0.0.66_1.0.126.zip).

      So you believe this earlier version is more stable?  If so, I'll try rolling it back again.

       

      Thanks

       

      • schumaku's avatar
        schumaku
        Guru - Experienced User
        Apr 01, 2019
        tonyblakie wrote:
        • Hardware Version: EX7000
        • Firmware Version: V1.0.1.78_1.0.140

        EX7000-V1.0.0.66_1.0.126.zip).

        So you believe this earlier version is more stable?  If so, I'll try rolling it back again.

        Yes, and that's not just me ...