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Forum Discussion
EX7000 (AC1600) Not working properly. Keeps disconnecting and reconnecting
My Netgear EX7000 (AC1600) was working perfectly this morning (November 6, 2018), and all of a sudden stopped working in the early afternoon. I called Netgear customer service, and the guy on the oth...
Hi tristiano124,
Welcome to the community!
1. Have you tried bringing the extender closer to the router?
2. What is the firmware version of the extender?
3. Does the issue persist with your other devices that connect to the extender?
Regards,
Dexter
Community Team
DexterJB thanks for your reply. Unfortunately, I can't move the extender closer to the router, as my main desktop PC is connected to it via an ethernet cable. Secondly, and sorry if I didn't mention this in my initial post, but I can connect devices to the extenter's 2.4Ghz signal, but I get a limited connection. Also, I'm not sure what firmware version the extender is running, and I don't know how to check, but if an update would get me back up and running that would be awesome.
tristiano124 wrote:
Also, I'm not sure what firmware version the extender is running, and I don't know how to check,
Browse to mywifiext.net from a device connected to the extender network.
Let us know the firmware version - but I don't recommend updating it to the current firmware. There are lots of issues reported with 1.0.1.78. If you are running something older than 1.0.0.66, then you could try updating it to that.
Same problems with EX8000 and the latest firmware V1.0.1.186 doesm't solve any issues.
