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Forum Discussion
EX7000 Completes Network Setup But No Internet Connection and Unable to Access
Hello,
I've seen posts related to this, but all unresolved or dead threads.
My AC1900 EX7000 extender connects to my home Xfinity Network Utilizing an TG4482A Arris Router (XB7-CM generation). I want to enable this extender to broadcast both bandwidths (2.4 & 5) so that I can have certain devices get priority bandwidth.
Currently, when I run the setup both wirelessly and with Ethernet connection using the mywifiextDOTnet setup assistant, I am able to configure and set up these networks, however at the end when I am supposed to be able to connect to the extender-generated networks (E.g.: "MyWifi_5GEXT"), I am unable to connect to either one. On one instance, I was able to connect to 2.4, but I did a reset in order to get both bandwidths functioning.
This worked previously on an Arris gateway I used with my previous ISP.
Steps I've tried:
1) Wireless Setup
2) Ethernet Setup
3) Troubleshooting steps per recommended documents including router placement, factory resets, firmware updates/downgrades
4) Many factory resets.
Current Firmware version: V1.0.1.112_1.0.196
Signal Strength is excellent on both networks.
On the information page for mywifiextDOTnet, both bandwidths state "(No Connection)" for each bandwidth. Connection Status reads as Connected.
Client lights are lit up during Ethernet-based setup, but once disconnected Client light (the up/down arrows) turn off.
At a lost for what other steps I should be taking to resolve this.
I'd be grateful for any help someone might be able to offer!
10 Replies
When you're setting it up with it hardwired, you'd be setting it up in access point mode. In access point mode, it needs to be hardwired in.
So if you don't plan on using that, don't run setup with it hardwired in.
If you're setting it up in extender mode, you'd use that installation assistant but try disabling the one wifi (mesh feature) so you can set it with its own ssid.
Thanks for the advice and response, plemans.
Tried your suggestion, but am still unable to get a good result using the wireless setup.
Behavior I see once I've pressed the WPS buttons on the gateway and extender:
1) 2.4 and 5 bands light up green with strong signal, plus client light-- stays like this for about 15 seconds.
2) Next, the lights all go out, and 2.4 lights up green again, with not other lights.
3) 5Ghz then lights up a few seconds later.
4) Final State: both bandwidths are lit, but no client light is currently on.
Open to any suggestions. Thanks again for your time!
Did you connect a device to it? The client lights come on when you connect a wireless device to it based on the 2.4ghz or 5ghz channel.
And the status page isn't showing anything connected.
