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Forum Discussion
EX7000 Connections hang after Latest Firmware Update
After I upgraded the firmware on my AC1900/EX7000 Extender and Router, the extender will give out an IP and show my wifi enabled devices as connected, but anything connected to the Extender over http...
Hi akak,
Welcome to the community!
Please make sure that a factory reset is done on both the router and the extender after the firmware update.
Regards,
Dexter
Community Team
Is it ok to backup the configurations first and restore them after the factory reset, or do I have to make manual notes of the configurations and try to input everything back?
-akak
Hi akak,
If you have just updated the firmware before the factory reset, we recommend reconfiguring all the settings instead of restoring from backup to make sure that there are no issues/incompatibilities that may arise from a config of a different firmware version.
Regards,
Dexter
Community Team
Thanks. The issue was resolved after restoring the Extender back to the factory default and manually configuring the settings back to what they were. I didn't have to do the same to the router, thankfully.
Thanks again.
-Akak