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Forum Discussion

ihate's avatar
ihate
Tutor
Aug 22, 2019

EX7000 drops connections after firmware 1.0.1.80

i recently installed the latest firmware 1.0.1.80 and now my extender contstantly loses connection and needs to be rebooted to reestablish service.  anyone else having issues? is this a known issue?  i had the same issue with 1.0.1.78 and reverted to 1.0.1.66 which i was on for years but seemed to be the only one that is stable at the moment.  i also saw a hotfix 1.0.1.82 but it seems to be in BETA.  any advice would be appreciated.

13 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    When you updated the firmware, did you do it over a hardwired connection and reset the device afterward? I know we're in a time where we shouldn't need to do this but I've found it to have the best results when updating firmware.

    If you didn't, I would manually reload the firmware, factory reset the device afterward, and then re do your installation. If this doesn't work, I'd rollback the firmware again. Not an ideal plan to use older firmware but if it was functioning well on the older firmware, might be the best for that device.

     

    https://www.netgear.com/support/product/EX7000

    • ihate's avatar
      ihate
      Tutor

      i used the 'search online' update feature to upgrade to the latest firmware and it seems to have completed fine.  you recommend resetting completely before upgrading?  i've seen issues with the 1.0.1.78 firmware which i experienced myself so i've been waiting for another update for a long time now.  it's pretty sad if this one doesn't work as well but i haven't seen too many people complaining about it yet.

      • plemans's avatar
        plemans
        Guru - Experienced User
        I would just reset after redoing the firmware. I prefer manual updates as I've had less issues doing it that way.