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Forum Discussion

Giavid's avatar
Giavid
Aspirant
Sep 11, 2018

EX7000 Extender

I have had the extender for sometime with no issues. But recently I've started having an issue with my EX7000 extender. My extended is connected to my router and I have the green full bars status for 2 & 5G connections. I can see the extenders wifi "2G_ext & 5G_ext" but I'm unable to connect to it. When I try using my phone it attempts to connect a few times but is unable too. I have no idea what would have changed to make this issue occur.
I've tried a factory reset but that didn't solve the issue.
Any help on this issue would be appreciated.

2 Replies

  • To add to the above issue. I'm able to connect to the _5Gext wifi signal with no issues. When I attempt to connect to the _2Gext wifi signal after a few attempts it brings me back and wants me to reenter my password again. (Authication Error) I'm certain I'm entering the correct password.
    Firmware is up to date - V1.0.0.66_1.0.126
  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi Giavid,

     

    Welcome to the community!

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter
    Community Team