NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
EX7000 internet issues after firmware upgrade
I received an email to upgrade my wifi extender firmware to V1.0.1.78_1.0.140. Installation went fine. Now I cannot connect to most websites. Google I can connect to. Netgear, among many others, I sim...
Yep... MANY people are having same problem .... downgrade the firmware by downloading it from netgear and applying ... looks like newest release is borked
Yep... MANY people are having same problem .... downgrade the firmware by downloading it from netgear and applying ... looks like newest release is borked
I am curious what percentage of EX7000 units updated to the latest firmware is having these issues reported here.
I figure people happy with the update wouldn't be here, so it would be tricky to determine the success rate by polling people in here.
I too had frequent disconnect issues after the update, so I rolled back to the previous version.
Having same issue. Changed channel...did not fix. Is there a solution that does not call for a roll back?
Seemingly not at present. And i've found that rolling back hasn't resolved the instability ... i have effectively decommisioned my EX7000 because of this which is really annoying.
JMW001 wrote:
Seemingly not at present. And i've found that rolling back hasn't resolved the instability ... i have effectively decommisioned my EX7000 because of this which is really annoying.
You might try one more factory reset of the extender, and reconfigure. When the format of the settings file changes, they convert it when upgrading, but they can't back-convert it when downgrading. So you can end up with some bogus settings (not always visible in the UI).
I had to foll my firmware back to the previous versions. Easy to do. No more problems.
None that I know of. See my comments (#24 in this thread)
have had same problem, update is buggy, been on with tech support for 3 hours, still no resolution
I am having problems too. Unfortunately, I'm a bit of a novice and can't figure out how to roll back to an earlier version. Is there a help thread for that? Happy for replies to mtapsak@hotmail.com thank!!!
Basic instructions are here: https://kb.netgear.com/000059563/EX7000-Firmware-Version-1-0-0-66.
On step 5, make sure you select the .chk file.
I had issues with disconnects after loading the 1.0.1.78 firmware upgrade. I solved it (maybe, just implemented this solution 4 hours ago) by installing the previous version 1.0.0.66. It wasn't so straight forward, however. Like some others on this forum, the installation wasn't able to restart the extender to the point where it could re-establish a connection to the base router. I had to resort to doing a factory reset on the extender, and then redoing some of the extender settings. The extender DID remember it's previous SSID names for both the 2.4 and 5 gHz channels, as well as their respective passwords. Netgear support needs to step up and admit that this is a bogus upgrade, and let us know when a reliable one is available.
