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Forum Discussion

pacdave's avatar
pacdave
Guide
Oct 03, 2018
Solved

EX7000 internet issues after firmware upgrade

I received an email to upgrade my wifi extender firmware to V1.0.1.78_1.0.140. Installation went fine. Now I cannot connect to most websites. Google I can connect to. Netgear, among many others, I sim...
Firmware
Troubleshooting
  • JMW001's avatar
    JMW001
    Oct 03, 2018

    Yep... MANY people are having same problem .... downgrade the firmware by downloading it from netgear and applying ... looks like newest release is borked

yukitz's avatar
yukitz
Tutor
Oct 03, 2018

I am curious what percentage of EX7000 units updated to the latest firmware is having these issues reported here.

I figure people happy with the update wouldn't be here, so it would be tricky to determine the success rate by polling people in here.

 

I too had frequent disconnect issues after the update, so I rolled back to the previous version.

 

JHMar's avatar
JHMar
Initiate
Oct 09, 2018

Having same issue.  Changed channel...did not fix.   Is there a solution that does not call for a roll back?

  • JMW001's avatar
    JMW001
    Star
    Oct 09, 2018

    Seemingly not at present. And i've found that rolling back hasn't resolved the instability ... i have effectively decommisioned my EX7000 because of this which is really annoying.

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Oct 09, 2018
      JMW001 wrote:

      Seemingly not at present. And i've found that rolling back hasn't resolved the instability ... i have effectively decommisioned my EX7000 because of this which is really annoying.

      You might try one more factory reset of the extender, and reconfigure.  When the format of the settings file changes, they convert it when upgrading, but they can't back-convert it when downgrading.  So you can end up with some bogus settings (not always visible in the UI).

      • schumaku's avatar
        schumaku
        Guru - Experienced User
        Oct 09, 2018

        Didn't work for us at all. Spent hours for updating and reconfig. Then we discovered the EX7000 in AP did not even pick up an address by DHCP on the wired GbE anymore, it "disappeared" - and the users complained about the loss of Internet connectivity.

  • pacdave's avatar
    pacdave
    Guide
    Oct 10, 2018

    I had to foll my firmware back to the previous versions.  Easy to do.  No more problems. 

  • danielgeorge000's avatar
    danielgeorge000
    Initiate
    Oct 15, 2018

    None that I know of. See my comments (#24 in this thread)

     

    • drewtabs's avatar
      drewtabs
      Aspirant
      Oct 16, 2018

      have had same problem, update is buggy, been on with tech support for 3 hours, still no resolution