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Forum Discussion
pacdave
Oct 03, 2018Guide
EX7000 internet issues after firmware upgrade
I received an email to upgrade my wifi extender firmware to V1.0.1.78_1.0.140. Installation went fine. Now I cannot connect to most websites. Google I can connect to. Netgear, among many others, I sim...
- Oct 03, 2018
Yep... MANY people are having same problem .... downgrade the firmware by downloading it from netgear and applying ... looks like newest release is borked
JMW001
Oct 09, 2018Star
Seemingly not at present. And i've found that rolling back hasn't resolved the instability ... i have effectively decommisioned my EX7000 because of this which is really annoying.
StephenB
Oct 09, 2018Guru - Experienced User
JMW001 wrote:
Seemingly not at present. And i've found that rolling back hasn't resolved the instability ... i have effectively decommisioned my EX7000 because of this which is really annoying.
You might try one more factory reset of the extender, and reconfigure. When the format of the settings file changes, they convert it when upgrading, but they can't back-convert it when downgrading. So you can end up with some bogus settings (not always visible in the UI).
- schumakuOct 09, 2018Guru - Experienced User
Didn't work for us at all. Spent hours for updating and reconfig. Then we discovered the EX7000 in AP did not even pick up an address by DHCP on the wired GbE anymore, it "disappeared" - and the users complained about the loss of Internet connectivity.
- StephenBOct 09, 2018Guru - Experienced User
schumaku wrote:
Then we discovered the EX7000 in AP did not even pick up an address by DHCP on the wired GbE anymore, it "disappeared"
This was after you downgraded the firmware again?
- schumakuOct 09, 2018Guru - Experienced User
No, we've upgraded and re-configured from scratch last weekend - because we found it hard to believe it should not work. As of today, we're back on 1.0.0.66.
- JMW001Oct 10, 2018Star
Tried factory resets several times... i've given up on it - it's off and will remain off until there's a new firmware out which (hopefully) resolves the issues
- pacdaveOct 10, 2018Guide
Go to netgear, download the previous firmware version and install. I did that and had no more problems. No telling when a new version will be out to replace the current buggy version.
- JMW001Oct 10, 2018Star
I did that (several times) and it's still unstable. Tried updating wirelessly & cabled. Don't know what else to say ... factory reset each time but it's just, at this point, a useless hunk of plastic now.
Very much not impressed that this has happened