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Forum Discussion
pacdave
Oct 03, 2018Guide
EX7000 internet issues after firmware upgrade
I received an email to upgrade my wifi extender firmware to V1.0.1.78_1.0.140. Installation went fine. Now I cannot connect to most websites. Google I can connect to. Netgear, among many others, I sim...
- Oct 03, 2018
Yep... MANY people are having same problem .... downgrade the firmware by downloading it from netgear and applying ... looks like newest release is borked
Fluffylusgimpus
Oct 17, 2018Aspirant
I had similar issues since the firmware update. Everything was running smoothly and then the update knocked my extender's net out and completely made it out of loop. Tried doing multiple factory resets and re-setting up the whole thing and the whole process was out of whack. Like my phone would be able to connect to the extender and not my PC or vice versa. I can't believe they'd release an update this freaking broken. I finally fixed it after downloading the older version and patching it to that. Didn't know where else to leave a complaint about this, so I'm hoping this is the right place or a good place to start.
- drewtabsOct 17, 2018Aspirant
After four hours with tech support, sent them supporting data to show the glitches, logs, screen shots etc. Yes the software is NO GOOD and rolling back could also hang up the extender. So make sure you reset it after it may crash on loading. Then it comes back. Frustrated with wifi extenders, I hardwired a line to the deadspots and are now using the 7000 as an access point, with the previous software. Everything running smoothly. Yes it would be great to have an actual MESH upgrade that works! Netgear let us know. Their reply was everyone wrote here but no one sent up diagnostics to the second level tier.