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ArcherX's avatar
ArcherX
Initiate
Jan 08, 2017

EX7000 Nighthawk AC1900 Range Extender 5 ghz connection issues

I'm having issues with my 5 ghz on my new WIFI extender.  My 2.4 ghz extention works most of the time but will occasionally just boot me off.  My 5 ghz, while it flashes green on the LED indicator pa...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jan 10, 2017

Hello archerx

 

What is the router that you are using?

 

DarrenM

  • ArcherX's avatar
    ArcherX
    Initiate
    Jan 11, 2017

    Darren,

     

    I am currently using a Technicolor TC8717T, also since my last post the 2.4 ghz has continued to go out with more noticable frequency.

     

    archer

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Jan 12, 2017

      Hello ArcherX

       

      You could try a couple things. Make sure your EX7000 is on the latest firmware. You could also try to adjust the wireless channels on your main router maybe some other wifi network or home appliance is causing the drops in the signal. Last thing is you could try to factory reset the extender and set it up again.

       

      DarrenM

  • hugethorn's avatar
    hugethorn
    Aspirant
    Jul 09, 2017

    Hi Folks - Same problem:  Nighthawk X8 AC5300 Triband R8500 Router.    2.4 GHZ works fine.  5GHz can't support a consistent signal.  Nothing can connect to it.   Upgraded firmware in both router and extender, reset extender 2x, tried the WPS connection a number of times as well as the mywifiext tool.     I can see the 5ghz name broadcasting, and the signal is strong - just no connectivity to any device is possible.