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Forum Discussion
EX7000 no internet connection
Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100. Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connect...
I have been trying to fix the same no internet connection issue and followed all the same steps as you. My main wireless router is a Netgear R8000 that the EX7000 connects too and had a firmware update a few weeks ago and I think this is the cause of the issue. DrCharlesForbin I would be very interested to understand what you have your EX7000 plugged into and might the cause be the same?
R8000 Firmware V1.0.3.36_1.1.25
EX7000 Firmware V1.0.0.50_1.0.102
Thanks in advance.
Hi,
I have also recently bought the same model EX7000 and am getting the same internet no connection error even though my devices are able to connect to the internet via the EX7000 without issues.
I have managed to contact Netgear Support for help and they will be assisting me via phone to check out, though i don't really think there could be a solution immediately.
I had also mentioned about this communication to them and they should be aware of it since it is discussed in their Netgear community channel. Hopefully they will take serious action to resolve the problem soon.
Cheers.
Darkangel - Yes its exactly the same issue I am having everything does work but just getting the image when you log in no internet. I did have a go at deleting the DHCP cope on my R8000 router and reboot and apply and had to force feed the MAC address to get it to work. Agree it’s a network address resolution issue, if I can get the family off the network for long enough I am going to do a full reset of the R8000 and the Virgin Media router. I know I do not have any cable issues or other hardware related issues.
Report back when I have done the above.
I have tested everything I can I have done the following:
- Factory reset my Virgin Media hub running in modem mode
- Factory reset my R8000 wireless router that plugs into the Virgin Media hub
- Factory reset my EX7000 that is extended through a powerline setup to the top floor as an access point
Still the EX7000 reports it cannot see the internet but you can connect and use it - you do get drops that I have not had the issue before so something low level is wrong.
I brought the EX7000 down to the ground floor and connected it directly to the R8000 without the powerline and different cables still the EX7000 has the same no connect to the internet message.
When I setup the R8000 DHCP scope if fails to pull the EX7000 device name through but you can see the MAC address etc so issues with name resolution somewhere.
I cannot test anything else and now spent a few hours on this and ran out of ideas - NETGEAR THIS IS A BUG YOU NEED TO BE FIXING - PLEASE :)
Anyone got any other ideas?
I also have the same problem. No solution as yet, but I am hoping someone might come up with a solution on this thread.
I have Virgin Media hub set up as a modem connected to a R8000 with a wired connection to an EX7000 as a WiFi extender.
R8000 firmware: V1.0.3.36_1.1.25 (updated last week)
EX7000 firmware: V1.0.0.50_1.0.102 (updated just now)
I did a belated firmware update on the R8000 because of the well publicised security issue a few months back. Thought I should check the status of the EX7000 this week.
Strangely, when I logged in, the EX7000 was already showing that I had 'no internet connection'; but I knew that wasn't case as I had more than one mobile device successfully connecting through it. So I thought I would update the firmware and hoped it would solve this error message. Bizarrely, after updating the firmware successfully on the EX7000, not only does it still report 'no internet connection', it is no longer able to 'check for updates', reporting the lack of internect connectivity as the reason (whereas, just minutes earlier it had managed a successful update over the same connection)!
I can still connect my mobile devices through the EX7000 and via the R8000 to the internet, so I am not suffering any loss of functionality. One odd aspect I can see is that the EX7000 is not recognised as an 'attached device' on the R8000. In the Basic display of attached devices on the R8000, all devices wirelessly connected to the EX7000 shows up as wired connections on the R8000. The EX7000 appears invisible to the R8000.
I am beginning to wonder if I should have just left everything alone and not messed with it!
Hello Thank you for your quick reply and description. I am pretty often on my router, Fritz 7490, very common in Germany. And here I go from time to time on the Extender. And today the problem! Nothing changed, no updates, nothing! What happened, what's going on. I also tried everything possible: reboot, reset, reinstallation, different configuration .... Nothing helped.
And:I have the extender for about 4 months, with the latest Firmware, NOTHING CHANGED! (also by Router not)Only hope remains.
With kind regards FrantisekOut of curiosity what OS are people running, could this be OS related?